HPE Education Innovation Services

We offer constantly evolving innovations to help improve your options for developing skills within your teams, and to help prepare people to work successfully with all types of technology. Learn about our innovative approaches supported by HPE intellectual property, with unique benefits and proven approaches. Contact us to inquire for availability, as part of a tailored engagement from HPE Education Services.

Hybrid Cloud Service Management

Hybrid Cloud Service Management

HPE has transformed traditional service management into a meta framework of best practices for governance and architecture, processes, and emerging technologies. HPE Hybrid Cloud Service Management not only helps organizations to manage the practices and processes for their hybrid IT and legacy environments, but does so in a series of sprints, resulting in faster time-to-value on the improvements. Many organisations are finding that their processes and governance structures were fit-for-purpose when designed, but now aren’t relevant to the new technologies they have adopted. HPE works with its customers to re-purpose their processes to fit their current environments.

Flexible and scalable, HCSM takes a holistic approach, and encompasses the people and service management software components, as well as process design, ensuring end-to-end successful improvements.

Interested to learn more about how this service and HPE experts can help you to improve the business benefits of your hybrid cloud with service management? Inquire at: HybridCloudServiceManagement@hpe.com

ITIL 4 Foundation training and certification

To stay competitive in the digital environment, organizations need to change how they operate and serve customers. It is an increasingly fast-paced and complex environment, requiring organizations to be more agile, better equipped to adapt what they do, and ready to adopt new ways of working to succeed. Through its framework, ITIL 4 helps organizations to connect and align these different challenges that are relevant not only to service management professionals, but also to a wider range of professionals working in the digital world. ITIL supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs.

The HPE ITIL 4 Foundation training will be available in February 2019. The exam will be released by PeopleCert on behalf of AXELOS on February 28, 2019.

Register your interest to guarantee your place in the HPE ITIL 4 Foundation Training
View the preliminary ITIL 4 Foundation datasheet
Watch the replay of our Expert Series Seminar as we team up with AXELOS to share the latest on ITIL 4

When available, the ITIL Managing Professional Transition module will have a 17-credit prerequisite. Book your place now for the HPE ITIL 4 Foundation and any other ITIL training with exam to meet the 17-credit minimum you’ll need for the ITIL Managing Professional Transition module.

Enroll now for current ITIL training and certification

Why train with HPE Education Services?

4 reasons to register for ITIL 4 training with HPE:

  • We are an ITIL Authorized Training Provider.
  • We are leaders in training, certification, Management of Change (MoC), advisory, and professional services.
  • Many of our trainers are also consultants who help our customers accelerate their digital transformations.
  • Our Service Management professionals continue to play a key part in the development of ITIL v2, v3, and now ITIL 4.

Interested in learning more about how this service and HPE experts can help you to improve business benefits and your organization’s ITIL 4 skills?
Contact us

HPE Visual Remote Guidance (powered by HPE MyRoom)

HPE Visual Remote Guidance (VRG) is a secure, enterprise-ready collaboration solution that can boost productivity, increase efficiency, and decrease costs for your organization by using live visually-guided interactive sessions with extended teams. VRG enables phones, tablets, and hands-free wearable devices to connect via 3/4G or WI-FI, to the enterprise.

Focused on support field services, VRG quickly connects a remote mobile workforce with subject matter experts to receive in-the-moment guidance, while also allowing interaction with vendors, partners, and other resources.

In a few seconds, remote users can:

  • Activate visual guidance sessions through mobile apps or simple voice commands to wearable devices
  • Live-share complete images, video, audio, and data with extended teams and record the sessions
  • Collaborate with experts for faster identification and better resolution of complex technical issues

As a result, VRG increases uptime and reduces overall cost, with fewer calls, shorter repair time, decreased travel requirements, and fewer parts sent onsite. This innovative, market-leading solution is offered in either cloud (SaaS) or hybrid on-premises architectures.

Learn more about VRG collaboration

Contact Us

Our experts can answer your questions on course schedules and arrange tailored content and delivery.

Resources for Innovation Services

Community: HPE Education Community site and blog center

HPE Education Community site and blog center

Social Media: HPE Education Twitter – follow us!