Major automotive company
Established clear IT processes and more efficient operating model
With inconsistent processes and different levels of service management knowledge among the global employees, HPE advised and supported this major automotive in transitioning all IT personnel to working within the ITIL framework. The transition was made more complex with different stakeholders in different business units, with disparate ideas and approaches. Services included:
- On-site and virtual training at global locations
- Learning re-enforcement
Outcomes
- Maximized operational efficiencies through the successful adoption of ITIL and the ITSM processes
- Benchmarked the skills of 240 students globally in the ITSM framework with 500 passed ITIL exams
- Successful outcomes led to extended orders and expanded scope for HPE
