Find answers to frequently asked questions about the HPE Education Services learning portal and HPE Training Credits.

Frequently Asked Questions | Education Services: HPE Malaysia

Frequently Asked Questions

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Find answers to the most commonly asked questions about HPE Education Learning Credits and HPE Knowledge Club. 
<a href="#CreditsFaqQuestions" style="color:#000;font-family: 'Metric Semibold', Arial, sans-serif;margin-bottom:15px;">View HPE Education Learning Credits FAQ</a> 
<a href="#knowledge-club-faq-questions" style="color:#000;font-family: 'Metric Semibold', Arial, sans-serif;margin-bottom:15px;">View HPE Knowledge Club FAQ</a>

Frequently asked questions (FAQ)

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Learn more about this flexible purchase option, including how to find your Agreement details, how to check your balance, and more. If your question is not answered below, please <a href="https://education.hpe.com/ww/en/training/contactus.html" style="color:#000;">contact us</a>.

HPE Education Learning Credits FAQ

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HPE Education Learning Credits can be used for any training course or service provided through HPE Education Services. Course offerings can be found at <a href="https://hpe.com/ww/learn" style="color: #000;text-decoration:underline #01A982;">hpe.com/ww/learn</a>. HPE Education Learning Credits can also be redeemed for HPE Right Start Knowledge Bundles, and HPE Digital Learner subscriptions. Aruba training is excluded. You can only redeem HPE Education Learning Credits for eligible courses delivered in the same country as your HPE Education Learning Credits purchase, or those that are delivered as virtual instructor-led training (VILT). Your HPE Education Learning Credits Agreement will always start with HPEUXXXX. The number of credits required for each offering is available on the registration page. The number of required credits is also available on course data sheet, viewable by clicking on a course title.

What are HPE Education Learning Credits?

Yes. The start date of the class selected may fall after your HPE Education Learning Credits' expiration date, but you must complete the registration for that course prior to the expiration date. Reschedules are not allowed after your HPE Education Learning Credit Agreement has expired.

Can I register for a class starting after the expiration date of my HPE Education Learning Credits?

You can obtain assistance from your local <a href="https://education.hpe.com/ww/en/training/contactus.html" style="color: #000;text-decoration:underline #01A982;">HPE Education Services representative</a> or your authorized HPE reseller.

Who can I contact to assist with other questions about my HPE Education Learning Credits, such as lost PIN number?

Please contact your local <a href="https://education.hpe.com/ww/en/training/contactus.html" style="color: #000;text-decoration:underline #01A982;">HPE Education Services representative</a> or your authorized HPE reseller to update the contact. Please provide the new contact information as well as the HPE Education Learning Credits Key. A welcome letter will be resent to the new point of contact.

How can I change the contact info on an existing HPE Education Learning Credit Agreement?

To purchase HPE Education Learning Credits, please contact your local <a href="https://education.hpe.com/ww/en/training/contactus.html" style="color: #000;text-decoration:underline #01A982;">HPE Education Services representative</a> or your authorized HPE reseller.

How do I buy HPE Education Learning Credits?

HPE Education Learning Credits can only be used for training provided by HPE Education Services. Aruba training is excluded. In addition, HPE Education Learning Credits cannot be used for industry events or training services provided by other HPE organizations, including HPE Management of Change Services and <a href="https://www.myroom.hpe.com/" target="_blank" style="color: #000;text-decoration:underline #01A982;">HPE MyRoom</a>/<a href="https://www.myroom.hpe.com/vrg" target="_blank" style="color: #000;text-decoration:underline #01A982;">VRG</a>.

Are there any exceptions to use HPE Education Learning Credits?

Yes, "refills" can be purchased any time during the 12-month duration the learning agreement; however, those funds are subject to the same expiration date as the original agreement.

Can HPE Education Learning Credits be refilled?

Yes, as long as they have your permission, someone other than the person named as the owner can use the HPE Education Learning Credits. However, it is not advisable to share your HPE Education Learning Credits account with anyone you have not given approval.

Can someone other than me use my HPE Education Learning Credits?

No problem, there are several options to consider. With HPE Education Learning Credits you can "refill" your account with additional funds (a minimum purchase amount is required). Or, if you have multiple HPE Education Learning Credits Agreements, you may want to use funding from a second account to cover the remaining balance. Another option is to provide a different method of payment such as a credit card or PO to cover the balance. Note: if additional funds are added to your existing HPE Education Learning Credits Agreement, they are subject to the same terms and expiration date as the original Agreement.

What if I don't have enough HPE Education Learning Credits for the course I want to take?

No. Each HPE Education Learning Credits account has a unique key depending on the details of the order and cannot be combined into one account. However, credits from different accounts can be combined to pay for one registration if necessary.

Can I combine HPE Education Learning Credits accounts?

No. HPE Education Learning Credits can only be used in the country of purchase.

Can I use HPE Education Learning Credits across different countries?

Once the Agreement has been set up, an HPE Education Learning Credits welcome letter is sent to the person named as the owner or administrator. (Note that HPE Education Learning Credits ordered with HPE hardware will not be set up until the HPE hardware ships.) It is very important that the person who will monitor the usage of the account is named (along with a phone number and email) when the HPE Education Learning Credits order is placed. Try to avoid providing the accounting office, for example, or a generic email address as the point of contact—this only causes confusion when we try to contact the actual account owner. If you are expecting an HPE Education Learning Credits welcome letter, please check with the person who placed the order.

How do I know when my HPE Education Learning Credits Agreement is set up?

Please review our <a href="https://education.hpe.com/ww/en/training/contactus.html" style="color: #000;text-decoration:underline #01A982;">Terms and Conditions</a> for information on our cancellation policy.

What if I have to cancel my class? What if HPE cancels the class?

Customers should receive an HPE Education Learning Credits welcome letter which will provide details such as how to use and how to access account balances and usage. The welcome letter will contain the following details of your HPE Education Learning Credits Agreement: <ul><li>Purchase Order Number</li><li># HPE Education Learning Credits purchased</li><li>Expiration date</li><li>HPE Education Learning Credits Key / Unit Agreement Key (HPEUxxxxx) [-or- Monetary Agreement Key (HPEMxxxxx)]</li><li>Access PIN</li></ul>

How do I find the details of my HPE Education Learning Credits agreement?

If you haven't received a welcome letter, contact your local <a href="https://education.hpe.com/ww/en/training/contactus.html" style="color: #000;text-decoration:underline #01A982;">HPE Education Services representative</a> or authorized HPE reseller. To help us look up your information, please be prepared to provide information related to your agreement (such as the purchase order number or HPE sales order number, company name, and specifics of your purchase).

What if I did not receive a welcome letter?

Customers will receive an HPE Education Learning Credits welcome letter that provides details on how to access account balances, including usage. To access your HPE Education Learning Credits account follow the steps below. <ol><li>Go to the <a href="https://education.hpe.com/ww/en/training/misc/legacy/nc_credits.html" style="color: #000;text-decoration:underline #01A982;">HPE Education Learning Credits balance</a> page.</li><li>Enter your HPE Education Learning Credits Agreement Number (HPEMxxxxx or HPEUxxxxx) and Access PIN code in the appropriate fields.</li><li>Click "Check HPE Education Learning Credits/Agreement balance" to view results.</li></ol> You will see an online report showing your account balance and all transactions that have been posted against your account. Account information is updated within 24 hours.

How do I check the balance of my HPE Education Learning Credits Agreement?

HPE Education Learning Credits work like a prepaid credit card. They can be used to pay for training offered by HPE Education Services, including <a href="ilt-vilt.html" style="color: #000;text-decoration:underline #01A982;">virtual instructor-led training (VILT)</a>, <a href="elearning.html" style="color: #000;text-decoration:underline #01A982;">eLearning</a> courses, <a href="https://education.hpe.com/ww/en/training/right-start-knowledge.html" style="color: #000;text-decoration:underline #01A982;">HPE Right Start Knowledge Bundles</a>, <a href="ilt-vilt.html" style="color: #000;text-decoration:underline #01A982;">onsite instructor-led training (ILT)</a>, and <a href="https://education.hpe.com/ww/en/training/partner.html" style="color: #000;text-decoration:underline #01A982;">HPE Partner Ready certification training</a>. They can also be converted to HPE Digital Learner (<a href="https://education.hpe.com/ww/en/training/marketing/digital-learner-content-library.html" style="color: #000;text-decoration:underline #01A982;">Bronze, Silver, Gold</a> or <a href="https://education.hpe.com/ww/en/training/marketing/smb-digital-learner-content-library.html" style="color: #000;text-decoration:underline #01A982;">SMB Edition</a>) subscriptions. The <a href="index.html" style="color: #000;text-decoration:underline #01A982;">HPE Education Services website</a> provides comprehensive information about our education offerings, including learning paths, course outlines, class schedules, and more.

How do I use my HPE Education Learning Credits?

You can search for courses by <a href="index.html#HomePortfolioList" style="color: #000;text-decoration:underline #01A982;">technology topic or brand</a>. In addition, you can view the <a href="schedule.html" style="color: #000;text-decoration:underline #01A982;">course schedule</a> to see the most up-to-date course listing.

Where do I find qualifying training courses and course information?

Yes. Most HPE Education Learning Credits Agreements have a 12-month term. Your Agreement expiration date is included in the welcome letter/email sent to the named contact person. Any funds remaining in the HPE Education Learning Credits Agreement at the expiration date are forfeited. The HPE Education Credits Agreement cannot legally be extended.

Do HPE Education Learning Credits expire?

No. The term of your HPE Education Learning Credits Agreement is part of a contract, and HPE legal and audit requirements do not allow an extension. See the following question about how to register for courses that begin after your expiration date.

Can I extend the expiration date of my HPE Education Learning Credits?

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Frequently asked questions (FAQ)

HPE Education Learning Credits FAQ

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What are HPE Education Learning Credits?

How do I know when my HPE Education Learning Credits Agreement is set up?

How do I find the details of my HPE Education Learning Credits agreement?

What if I did not receive a welcome letter?

How do I check the balance of my HPE Education Learning Credits Agreement?

How do I use my HPE Education Learning Credits?

Where do I find qualifying training courses and course information?

Do HPE Education Learning Credits expire?

Can I extend the expiration date of my HPE Education Learning Credits?

Can I register for a class starting after the expiration date of my HPE Education Learning Credits?

Who can I contact to assist with other questions about my HPE Education Learning Credits, such as lost PIN number?

How can I change the contact info on an existing HPE Education Learning Credit Agreement?

How do I buy HPE Education Learning Credits?

Are there any exceptions to use HPE Education Learning Credits?

Can HPE Education Learning Credits be refilled?

Can someone other than me use my HPE Education Learning Credits?

What if I don't have enough HPE Education Learning Credits for the course I want to take?

Can I combine HPE Education Learning Credits accounts?

Can I use HPE Education Learning Credits across different countries?

What if I have to cancel my class? What if HPE cancels the class?

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