Find answers to frequently asked questions about the HPE Education Services learning portal and HPE Training Credits.

Frequently Asked Questions | Education Services: HPE Singapore

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Here are common questions about HPE Training Credits from HPE Education Services. If your question is not answered below, please visit our <a href="https://education.hpe.com/ww/en/training/contactus.html">contact us</a> page to find your country to send us a message.

HPE TRAINING CREDITS FREQUENTLY ASKED QUESTIONS (FAQ)

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An HPE Training Credit welcome letter is sent to the person named as the owner or administrator once the Agreement has been set up. (Note that Training Credits ordered with HPE hardware will not be set up until the HPE hardware ships.) It is very important that the person who will monitor the usage of the account is named (along with a phone number and email) when the HPE Training Credit order is placed. Try to avoid providing the accounting office, for example, or a generic email address as the point of contact—this only causes confusion when we try to contact the actual account owner. If you are expecting an HPE Training Credit welcome letter, please check with the person who placed the order.

How do I know when my HPE Training Credit Agreement is set up?

No. The term of your HPE Training Credit Agreement is part of a contract, and HPE legal and audit requirements do not allow an extension. See the following question about how to register for courses that begin after your expiration date.

Can I extend the expiration date of my HPE Training Credits?

Yes. The start date of the class selected may fall after your HPE Training Credits' expiration date, but you must complete the registration for that course prior to the expiration date. Reschedules are not allowed after your HPE Training Credit Agreement has expired.

Can I register for a class starting after the expiration date of my HPE Training Credits?

You can obtain assistance from your local <a href="https://education.hpe.com/ww/en/training/contactus.html" style="color: #000;text-decoration:underline #01A982;">HPE Education Services representative</a> or your authorized HPE reseller.

Who can I contact to assist with other questions about my HPE Training Credits, such as lost PIN number?

Please contact your local <a href="https://education.hpe.com/ww/en/training/contactus.html" style="color: #000;text-decoration:underline #01A982;">HPE Education Services representative</a> or your authorized HPE reseller to update the contact. Please provide the new contact information as well as the HPE Training Credit Key. A welcome letter will be resent to the new point of contact.

How can I change the contact info on an existing Training Credit Agreement?

Please visit the <a href="how-to-buy.html#HPE-Training-Credits" style="color: #000;text-decoration:underline #01A982;">How to Buy</a> page for detailed information on Training Credits.

What are the different types of HPE Training Credits?

To purchase HPE Training Credits please contact your local <a href="https://education.hpe.com/ww/en/training/contactus.html" style="color: #000;text-decoration:underline #01A982;">HPE Education Services representative</a> or your authorized HPE reseller.

How do I buy HPE Training Credits?

HPE Training Credits can only be used for training provided by HPE Education Services. In addition, HPE Training Credits cannot be used for industry events or training services provided by other HPE organizations.

Are there any exceptions to use HPE Training Credits?

Yes, “refills” can be purchased any time during the life period of 12 months.

Can HPE Training Credits be refilled?

Yes, Technology Training Credits can be used to register for any course offered by HPE Education Services. Please contact your local <a href="https://education.hpe.com/ww/en/training/contactus.html" style="color: #000;text-decoration:underline #01A982;">HPE Education Services representative</a> or your authorized HPE reseller to arrange your training.

If I have Technology Training Credits, can I take a course from a different field?

Yes, as long as they have your permission, someone other than the person named as the owner can use the HPE Training Credit. However, it is not advisable to share your Training Credit account with anyone you have not given approval to use it.

Can someone other than me use my HPE Training Credits?

Customers should receive an HPE Training Credit welcome letter which will provide details such as how to use and how to access account balances and usage. The welcome letter will contain the following details of your HPE Training Credits Agreement: - Purchase Order Number - HPE Training Credits purchased - Expiration date - HPE Training Credits / Unit Agreement Key (HPEUxxxxx) [-or- Monetary Agreement Key (HPEMxxxxx)] - Access PIN

How do I find my Training Credits details?

No problem, there are several options to consider. If you have multiple Training Credits, you may want to use funding from a second account to cover the balance owing. If purchasing additional Training Credits is not an option, you can provide another method of payment such as a credit card or PO to cover the balance. If you have a Total Education Training Credits account, you can “refill” it with additional funds (a minimum purchase amount is required).

What if I don’t have enough Training Credits for the course I want to take?

No. Each Training Credit account has a unique key depending on the details of the order and cannot be combined into one account. However, if you have multiple Training Credits, funds or Credits from the different accounts can be combined to pay for one registration if there is not sufficient funding in your Training Credits account.

Can I combine HPE Training Credit accounts?

No. Training Credits can only be used in the country of purchase.

Can I use HPE Training Credits across different countries?

Please review our <a href="https://education.hpe.com/ww/en/training/contactus.html" style="color: #000;text-decoration:underline #01A982;">Terms and Conditions</a> for information on our cancellation policy.

What if I have to cancel my class? What if HPE cancels the class?

HPE Training Credits work like a prepaid credit card. They can be used to pay for training offered by HPE Education Services, including virtual instructor-led training (<a href="ilt-vilt.html" style="color: #000;text-decoration:underline #01A982;">VILT</a>), <a href="elearning.html" style="color: #000;text-decoration:underline #01A982;">eLearning</a> courses, <a href="https://education.hpe.com/ww/en/training/right-start-knowledge.html" style="color: #000;text-decoration:underline #01A982;">HPE Right Start Knowledge Bundles</a>, onsite instructor-led training (<a href="ilt-vilt.html" style="color: #000;text-decoration:underline #01A982;">ILT</a>), <a href="https://education.hpe.com/ww/en/training/partner.html" style="color: #000;text-decoration:underline #01A982;">HPE Partner Ready Certification</a> training, and or can be converted to HPE Digital Learner Bronze-Silver-Gold subscriptions or other web-based online courses. The HPE Education Services website provides comprehensive information about our education offerings, including curriculum paths, course outlines, class schedules, and more.

How do I use my HPE Training Credits?

If you haven't received a welcome letter, contact your local <a href="https://education.hpe.com/ww/en/training/contactus.html" style="color: #000;text-decoration:underline #01A982;">HPE Education Services representative</a> or authorized HPE reseller. Please provide information such as the purchase order number or HPE sales order number, company name, and what you bought to help us look up your information.

What if I did not receive a welcome letter?

You can search for courses by <a href="index.html#HomePortfolioList" style="color: #000;text-decoration:underline #01A982;">technology topic</a> or search for training on a <a href="index.html#HomeSearchBy" style="color: #000;text-decoration:underline #01A982;">specific technology or brand</a>. You can also view the <a href="schedule.html" style="color: #000;text-decoration:underline #01A982;">VILT course schedule</a> to see the most up-to-date course listing.

Where do I find qualifying training courses and course information?

Customers should receive an HPE Training Credit welcome letter which will provide details such as how to use and how to access account balances and usage. To access your HPE Training Credits account follow the steps below. 1. Go to the <a href="https://education.hpe.com/ww/en/training/misc/legacy/nc_credits.html" style="color: #000;text-decoration:underline #01A982;">HPE Training Credits balance</a> page 2. Enter your HPE Training Credits Agreement Number (HPEMxxxxx or HPEUxxxxx) and Access PIN code in the appropriate fields. 
 Note that there is one line for Unit AKA Contractual/Technology Training Credits and one for Monetary AKA Total Education Training Credits. 3. Click "Check HPE Training Credits / Unit Agreement balance" or "Check HPE Training Credits / Monetary Agreement balance" to view results. You should see an online report showing your account balance and all transactions that have been posted against your account. Account information is available within 24 hours.

How do I check the balance of my HPE Training Credit Agreement?

Both Total Education Training Credits and Contractual Training Credits are also known as Monetary Training Credits, which are prepaid monetary agreements that can be purchased in advance for training. These Training Credits are sold in increments of $100 or $1,000 and the consumption is tracked in monetary currency. They can be purchased from your local HPE Education Services representative. Your Monetary Training Credit Agreement will always start with HPEMXXXX.

What are Monetary Training Credits?

These are also commonly referred to as Technology Training Credits. For these agreements, the consumption is tracked in units rather than monetary currency. Your Unit Training Credit Agreement will always start with HPEUXXXX. In most cases one Training Credit is the equivalent of one day of live training (either onsite or online) for one person. These credits can also be used for offerings that are not "day-based," such as a Digital Learner subscription and individual eLearning courses. The number of units required for each offering is available on the registration page (the page you go to after clicking "Register") next to any course.

What are Unit Training Credits?

Yes. Most HPE Training Credit Agreements have a 12 month term. Your Agreement expiration date is included in the welcome letter/email sent to the named contact person. Any funds remaining in the HPE Training Credit Agreement at the expiration date are lost. The HPE Training Credit Agreement cannot legally be extended.

Do HPE Training Credits expire?

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HPE TRAINING CREDITS FREQUENTLY ASKED QUESTIONS (FAQ)

Open all - Training Credits FAQ

How do I know when my HPE Training Credit Agreement is set up?

How do I find my Training Credits details?

How do I use my HPE Training Credits?

What if I did not receive a welcome letter?

Where do I find qualifying training courses and course information?

How do I check the balance of my HPE Training Credit Agreement?

What are Monetary Training Credits?

What are Unit Training Credits?

Do HPE Training Credits expire?

Can I extend the expiration date of my HPE Training Credits?

Can I register for a class starting after the expiration date of my HPE Training Credits?

Who can I contact to assist with other questions about my HPE Training Credits, such as lost PIN number?

How can I change the contact info on an existing Training Credit Agreement?

What are the different types of HPE Training Credits?

How do I buy HPE Training Credits?

Are there any exceptions to use HPE Training Credits?

Can HPE Training Credits be refilled?

If I have Technology Training Credits, can I take a course from a different field?

Can someone other than me use my HPE Training Credits?

What if I don’t have enough Training Credits for the course I want to take?

Can I combine HPE Training Credit accounts?

Can I use HPE Training Credits across different countries?

What if I have to cancel my class? What if HPE cancels the class?

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