Frequently Asked Questions | Education Services: HPE

Frequently asked questions (FAQ)

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Find clear, straightforward answers to the most common questions about Learning Credits and the Knowledge Club program.

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Training

Learning Credits FAQ

Learn more about this flexible purchase option, including how to use your credits, access your account, view your credit balance, and more. If your question is not answered below, please contact us.

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HPE Knowledge Club FAQ

Find answers to common questions about HPE Knowledge Club, the program that lets you earn real rewards when you complete your training. If your question is not answered below, please contact us for assistance.

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Have a question about registering for a class or need more information? We’re here to help. Our experts can answer your course-related questions as well as help you arrange customized training solutions for your team.

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Frequently asked questions (FAQ)

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Learning Credits FAQ

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1. What are Learning Credits?

2. How do I know when my Learning Credits agreement is set up?

3. How do I find the details of my Learning Credits agreement?

4. What if I did not receive a welcome email?

5. How do I check my Learning Credits balance?

6. How do I use my Learning Credits?

7. Where do I find courses and course information?

8. Do Learning Credits expire?

9. Can I extend the expiration date of my Learning Credits?

10. Can I register for a class starting after the expiration date of my Learning Credits?

11. Who can I contact with other questions about my Learning Credits, such as a lost PIN number?

12. How can I change the contact info on an existing Learning Credits agreement?

13. Do Learning Credits have any restrictions?

14. Can Learning Credits be refilled?

15. Can someone else use my Learning Credits?

16. What if I don't have enough Learning Credits for the course I want to take?

17. Can I combine Learning Credits accounts?

18. Can I use Learning Credits across different countries?

19. What if I have to cancel my class? What if HPE cancels the class?

HPE Knowledge Club FAQ

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Is HPE Knowledge Club available in my country?

How do I sign up for the HPE Knowledge Club?

Which qualifying courses earn points?

Are HPE employees eligible to participate in the HPE Knowledge Club?

Do HPE Knowledge Club points expire?

Why can't I log in to my HPE Knowledge Club account?

How do I reset my password?

I did not receive an email as expected. What should I do?

I haven’t received points for the class I attended.

I will begin working for a new company. Can I keep the points that I have earned to date?

Can I combine my points with another HPE Knowledge Club Member?

Why can't I select a reward?

I do not have enough points to redeem a reward. Is it possible to purchase points in order to get to a reward level?

How do I use my Reward Link® to redeem points for gift cards?

How do I update my HPE Knowledge Club account information?

I have a question that wasn't answered here. How can I contact you?

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