IT service management (ITSM) and ITIL® training and certification

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Streamline workflows with practical ITSM training

Streamline your workflows with ITSM training
IT service management (ITSM) is a work process that enables organizations to maximize business value from the use of information technology. ITIL®, a global best practice ITSM framework for digital product and service management, recently released Version 5 (V5). Built for AI-enabled, fast-moving organizations, V5 shifts from process-focused work to measurable, experience-driven outcomes; adopts automation and AI under clear governance; and keeps teams agile.
HPE Education Services delivers affordable, practical ITSM courses and certification training—ITIL, PMP®, EXIN SIAM™, DevOps, and more—to boost productivity and keep your IT services running optimally.
PeopleCert now requires certification renewal within three years
As a PeopleCert gold Partner and Accredited Training and Exam Organization, HPE can help you maintain current certifications. Don’t let ITIL or PRINCE2® credentials lapse—explore our training and renewal support today.

Course catalog

Our ITSM training and certification courses* are designed to help you navigate an increasingly fast-paced and complex IT environment. Certification training provides the skills needed to pass accredited certification exams, enabling you to support and manage your organization's IT services with demonstrated knowledge and improved efficiency.

Not sure what ITSM or ITIL training you need? Transform your business with a solution customized to your organization—contact us to discuss your needs.

ITIL Foundation (Version 5)
ITIL (Version 5) represents a major evolution, not a minor update. Designed for the AI era, it brings together strategy, delivery, operations, customer experience, and governance into one unified model. It evolves ITIL beyond service management into full digital product and service management—built for today’s fast-moving, AI-enabled organizations. Certification exams are included with all ITIL (Version 5) registrations.

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ITIL® 4 certifications
The ITIL 4 certification schema provides a modular, tiered approach to allow you to develop a comprehensive view of ITSM or focus on areas of interest. Each module provides a standalone certification, or combine modules to earn the Practice Manager (PM), Managing Professional (MP), or Strategic Leader (SL) designation. Certification exams are included with all ITIL® 4 registrations. Select a certification name to view available training; select a course name to view a detailed course data sheet.

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Simulations, project management, and more
Explore courses and certification training designed to help you streamline business operations and improve collaboration between teams through team-building exercises. Certification exams are included with all PRINCE2 registrations. Select a certification name to learn more about it and view available training; select a course name to view a detailed course data sheet.

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ITIL® and PRINCE2® Official eLearning+ subscriptions
The ITIL 4 and PRINCE2 Official eLearning+ subscriptions provide 12 months of access to training content. Certification exams are included with all ITIL 4 and PRINCE2 registrations. Select a certification name to view available training; select a course name to view a detailed course data sheet.

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ITIL
Prince2
ITIL Oficial eLearning
Prince2 Oficial eLearning

ITIL®, PRINCE2®, PRINCE2 Agile®, and the Swirl logo are registered trademarks of the PeopleCert group.

ITIL®, PRINCE2®, and PRINCE2 Agile® courses are provided by HPE, an Accredited Training Organization (ATO) as well as an Approved Examination Organization (AEO) of PeopleCert.

* Certification training courses are designed to prepare learners for certification exams. Completion of training does not guarantee certification.

Expand your skills with curated learning paths

Learning paths are a sequence of courses designed to expand proficiency in a specific subject. Further your skills by following one of our curated learning paths, created by qualified HPE experts.

Get unlimited access to ITSM training with Digital Learner

Get unlimited access to ITSM training with Digital Learner
The Digital Learner subscription service delivers a continuous learning channel—anytime, anywhere—providing unlimited access to a vast library of new and refreshed content throughout your subscription. Bronze, Silver, and Gold subscription levels include comprehensive training for a variety of ITSM-related topics and certifications:
Silver and Gold subscriptions also include a broad range of project management-related training, including courses on PMP®, PMI-ACP®, CAPM®, PRINCE2®, Agile, Scrum, and more. Shape your future success—explore Digital Learner with a 7-day free trial.
Start your free trial today

5 reasons to choose HPE as your training partner

HPE continually adapts to help transform organizations through a learning culture that drives technology adoption, business and personal growth, process innovation, talent retention, sustainability, and competitive differentiation.

Benefits
  1. Learn HPE and in-demand IT industry technologies from expert instructors.
  2. Build career-advancing power skills.
  3. Enjoy personalized learning journeys aligned to your company’s needs.
  4. Choose how you learn: in person, virtually, or on demand—anytime, anywhere.
  5. Sharpen your skills with access to real environments in virtual labs.

The benefits of learning

  • Earn real rewards for learning

    Earn real rewards for learning

    With HPE Knowledge Club*, you earn points that can be exchanged for valuable rewards when you complete training. It's free to join!

    * Not available in all countries; see the FAQ for more information.

  • Share your skills with digital badges

    Share your skills with digital badges

    Find out how to earn verified digital badges—at no extra cost—when you complete select courses. Share badges with your professional network to validate your skills.

  • Find training that works for you

    Find training that works for you

    Our flexible course formats include live, online (VILT) or onsite (ILT) courses; self-paced eLearning; and anytime, anywhere learning with Digital Learner.

How can we help?

Need assistance with course selection or have general questions? We’re here to help!
Our experts can answer your questions about course schedules and arrange customized training solutions for your business.

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