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Frequently Asked Questions
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Learning Portal Frequently Asked Questions
Open all - Learning Portal FAQs
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HPE Training Credits Frequently Asked Questions
Open all - Training Credit FAQs
How do I know when my HPE Training Credit Agreement is set up?
How do I use my HPE Training Credits?
What if I did not receive a welcome letter?
Where do I find qualifying training courses and course information?
How do I check the balance of my HPE Training Credit Agreement?
Do HPE Training Credits expire?
Can I extend the expiration date of my HPE Training Credits?
Can I register for a course starting after the expiration date of my HPE Training Credits?
Who can I contact to assist with other questions about my HPE Training Credits?
What if I forgot my PIN number?
How can I change the contact info on an existing Training Credit Agreement?
What are the different types of HPE Training Credits?
What are Monetary Training Credits?
What are Unit Training Credits?
How do I buy HPE Training Credits?
Are there any exceptions to use HPE Training Credits?
Can HPE Training Credits be refilled?
If I have Technology Training Credits, can I take a course from a different field?
Can someone other than me use my HPE Training Credits?
What if I don’t have enough HPE Training Credits for the course I want to take?
Can I combine HPE Training Credit agreements?
Can I use HPE Training Credits across different countries?
What if I have to cancel my class? What if HPE cancels the class?
HPE KNOWLEDGE CLUB FREQUENTLY ASKED QUESTIONS
Open all - HPE Knowledge Club FAQs
How do I sign up for the HPE Knowledge Club?
Which qualifying courses earn points?
Are US Public Service employees eligible to participate in the HPE Knowledge Club?
Are HPE employees eligible to participate in the HPE Knowledge Club?
Do HPE Knowledge Club points expire?
Why can't I log in to my HPE Knowledge Club account?
How can I reset my password?
I did not receive an email as expected. What should I do?
I haven’t received the points for my HPE Education class.
I will begin working for a new company. Can I keep the points that I have earned to date?
Can I combine my points with another HPE Knowledge Club Member?
Why can't I select a reward?
I do not have enough points to redeem a reward. Is it possible to purchase points in order to get to a reward level?
How do I use my Reward Link® to redeem points for gift cards?
How do I update my HPE Knowledge Club account information?
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