HPE offers IT Service Management certification & ITIL training courses that equips IT professionals with the knowledge and skills to optimize their IT environments.

IT Service Management Training | ITIL Certification | Education Services: HPE US & Canada

IT Service Management Training

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Improve your organization's efficiency and effectiveness with affordable training that teaches IT best practices.

IT Service Management (ITSM) training and certification

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Transform your business with ITSM training

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To stay competitive in an increasingly fast-paced, evolving, and complex digital environment, organizations need to change how they operate and serve customers. Businesses must be more agile, better equipped to adapt what they do, and ready to adopt new ways of working to succeed. IT services plays a critical role in ensuring that businesses can handle these changes, making it more important than ever that teams learn the skills necessary to manage IT services.

With training from HPE Education Services, students learn best practices for developing, implementing, managing, and supporting their organizations' IT services. Our ITSM catalog includes courses on DevOps and project management, as well as certification training for ITIL® 4, PRINCE2®, and EPI IT Training Framework©. Find affordable training that will help boost productivity and ensure that your IT services are operating optimally.

Transform your service management with a custom solution for your organization—<a href="https://www.hpe.com/h41268/live/index_e.aspx?qid=19180" target="_blank">contact us</a> to discuss your needs.

Gain competitive advantage with ITSM training

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Our ITSM courses are designed to help your business navigate the increasingly fast-paced and complex IT environment. Certification training* provides the skills needed to pass certification exams, enabling you to support and manage your organization's IT services with demonstrated knowledge and improved efficiency. Click on a course title to see detailed course data sheet, including course outline (PDF).

Course catalog

CourseCatalog

Cybersecurity

Course Title

Docker

Introduction to DevOps

DevOps

HPE Digital Learner Bronze 1 Year Subscription Service

HPE Digital Learner Silver 1 Year Subscription Service

HPE Digital Learner Gold 1 Year Subscription Service

HPE Digital Learner Subscription Service

ITIL® 4 Foundation

ITIL® 4 Foundation eLearning**

ITIL® 4 Specialist: Create, Deliver and Support (CDS)

ITIL® 4 Specialist: Drive Stakeholder Value

ITIL® 4 Specialist: High-Velocity IT

ITIL® 4 Strategist: Direct, Plan and Improve (DPI)

ITIL® 4 Leader: Digital and IT Strategy (DITS)

ITIL® 4 Foundation with RUN-IT Simulation*

ITIL® 4 Specialist: Acquiring & Managing Cloud Services

ITIL® 4 Specialist: Sustainability in Digital and IT

ITIL® 4 Specialist: Business Relationship Management

ITIL® 4 Specialist: Monitor, Support and Fulfill

ITIL­­® 4 Specialist: Plan, Implement and Control

ITIL® 4 Specialist: Collaborate, Assure and Improve*

Run-IT Simulation

Digital Transformation Simulation*

IT Service Management—Jumpstart Workshop *

Applied Service Management Workshop Series

The ITIL certification scheme provides a modular approach to the ITIL framework. ITIL 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps, and digital transformation.

ITIL 4 Certification

ITIL Race to Results Simulation (1 day) *

ITIL® Overview

Customized Service Management Package *

Applied Service Management Workshop Series *

ITSM Assessments *

Service Management Professional Program *

Managing Organizational Change

ITSM in the Cloud

ITSM Implementation

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Keep your ITIL certifications up to date PeopleCert now requires that candidates renew their Global Best Practice certification, including ITIL, within three years of the original date of issue. If you obtained your certification prior to June 30, 2020, you have until July 1, 2023 to renew your certification(s). If you do not renew, your listing on the Successful Candidates Register and Candidate Verification Service will indicate that your certification is out of date. For more Information on renewal options, visit the <a href="https://www.peoplecert.org/ways-to-get-certified/keep-your-certification-current" target="_blank" style="text-decoration: none;color:#6f6f6f;">PeopleCert</a> website. You can find ITIL certification training courses in our <a href="?reload=1#itil4certification" style="text-decoration: none;color:#6f6f6f;">course catalog</a>.

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In addition to our courseware, each student will receive the official ITIL Guidance Book associated with the relevant course at no additional cost.

Passing an ITIL exam can be challenging. This is why HPE Education includes the Take 2 option for every student at no additional cost. The price of your course includes the exam vouchers. So relax – you have two chances to pass the exam!

Take2 re-sit exam option

ITIL®4 training from HPE comes with additional perks

ITIL 4 Training from HPE Comes with Additional Perks

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SKU guide to quote/purchase HPE Digital Learner subscriptions Select the appropriate SKU format below and replace the “x” with the applicable # from the HPE Digital Learner subscription level (4 = Bronze, 5 = Silver, 6 = Gold). For example, an HPE reseller purchasing a Silver subscription would use HR2R5E. <li>HR2RxA1 – HPE sales and HPE reseller partners (known as HPE flexible SKU, or CTO)</li> <li>HR2RxE – HPE sales and some HPE reseller partners (know as HPE fixed SKU, or BTO)</li> <li>HR2RxAC – HPE support contract addition (HPE OS sellers and HPE support resellers)</li> <li>HR2RxAAE – direct purchase via HPE Education web site (click on the Subscribe link)</li>

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Which SKU to quote or purchase?

Select the appropriate SKU format below and replace the “x” with the applicable # from the HPE Digital Learner subscription level (4 = Bronze, 5 = Silver, 6 = Gold). For example, an HPE reseller purchasing a Silver subscription would use HR2R5A1.

SKU guide to quote/purchase HPE Digital Learner subscriptions

HR2RxA1 – HPE sales and HPE reseller partners (known as HPE flexible SKU, or CTO)

HR2RxE – HPE sales and some HPE reseller partners (know as HPE fixed SKU, or BTO)

HR2RxAC – HPE support contract addition (HPE OS sellers and HPE support resellers)

HR2RxAAE – direct purchase via HPE Education web site (click on the Subscribe link) If you need additional assistance determining the correct SKU to use, please <a style="cursor: pointer;font-family: 'Metric Semibold',Arial,sans-serif;font-weight: 500;font-size: 22px;line-height: 1.2em;color: #01A982;text-decoration: none;" href="https://www.hpe.com/h41268/live/index_e.aspx?qid=19180" target="_blank">contact us</a>.

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HPE is an Authorized Training Organization (ATO) for PEOPLECERT, enabling our students to prepare to receive AXELOS® certifications for ITIL. Note that PEOPLECERT is the approved Examination Institute for AXELOS.

IT Service Management Certification

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ITIL is an industry-standard framework for developing, managing and supporting IT services based on industry best practices. Certification is available for individual IT professionals in ITIL. In addition, entire IT teams can benchmark their performance and efficiencies against industry standards.

For individual IT professionals

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ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Learning paths are a sequence of courses designed to expand proficiency in a specific subject. Further your skills by following one of our learning paths, all curated by qualified HPE experts.

Expand your skills with curated learning paths

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GET UNLIMITED ACCESS TO ITSM COURSES AND MORE WITH HPE DIGITAL LEARNER – SILVER

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The HPE Digital Learner subscription service delivers a continuous learning channel—anytime, anywhere. It provides unlimited access to new and refreshed content throughout the subscription. Silver and Gold subscription levels include comprehensive training for a variety of ITSM-related certifications and subjects. Below are just a few examples of training available with <a href="https://education.hpe.com/ww/en/training/marketing/digital-learner-landing.html#DigitalLearnerPackages" target="_blank">HPE Digital Learner Silver and Gold subscriptions</a>:

Certification prep: Project Management Professional (PMP)® - PMBOK® Guide, PMI Agile Certified Practitioner (PMI-ACP)®, ITIL® 4 Foundation, Certified Associate in Project Management (CAPM)®

Course topics: ITIL® and ITIL® 4, PRINCE2®, Agile development, project management, Scrum<

HPE Digital Learner – Silver also offers training on HPE technology, industry IT, personal development, business skills, and more.

ITSM training on HPE Digital Learner – Silver

<ol style="padding-left: 15px; margin: 0;"><li style="padding-bottom: 10px;padding-left: 8px;">Learn HPE and in-demand IT industry technologies from expert instructors.</li><li style="padding-bottom: 10px;padding-left: 8px;">Build career-advancing power skills.</li><li style="padding-bottom: 10px;padding-left: 8px;">Enjoy personalized learning journeys aligned to your company’s needs.</li><li style="padding-bottom: 10px;padding-left: 8px;">Choose how you learn: <a href="../ilt-vilt.html" style="text-decoration: underline #00B388;color:inherit;">in-person</a>, <a href="../ilt-vilt.html" style="text-decoration: underline #00B388;color:inherit;">virtually</a>, or <a href="../elearning.html" style="text-decoration: underline #00B388;color:inherit;">online</a>—anytime, anywhere.</li><li style="padding-bottom: 10px;padding-left: 8px;">Sharpen your skills with access to real environments in <a href="https://education.hpe.com/ww/en/training/vlabs.html" target="_blank" style="text-decoration: underline #00B388;color:inherit;">virtual labs</a>.</li></ol>

HPE continually adapts to help transform organizations through a learning culture that drives technology adoption, business and personal growth, process innovation, talent retention, sustainability, and competitive differentiation. Benefits

5 reasons to choose HPE as your training partner

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Training pays off! With HPE Knowledge Club, you earn points for completing qualifying courses through HPE Education Services. Your points can add up to big rewards. Get started today! See the <a href="https://education.hpe.com/us/en/training/faq.html#knowledge-club-faqs" style="text-decoration: underline #00B388;color:#000;">HPE Knowledge Club FAQs</a> for more information.

Learn—and earn—with HPE Knowledge Club

Find out how to earn verifiable digital badges—at no extra cost—when you complete the required training. Badges can be easily shared with your professional network, providing a simple way to demonstrate and validate your skills.

Show off your technical prowess with a digital badge

Take advantage of flexible course formats, including live <a href="https://education.hpe.com/us/en/training/ilt-vilt.html" style="text-decoration: underline #00B388;color:#000;">virtual instructor-led training (VILT)</a> courses; traditional <a href="https://education.hpe.com/us/en/training/ilt-vilt.html" style="text-decoration:underline #00B388;color:#000;">classroom training (ILT)</a>; <a href="https://education.hpe.com/us/en/training/elearning.html" style="text-decoration: underline #00B388;color:#000;">eLearning</a>; and anytime, anywhere learning with <a href="https://education.hpe.com/ww/en/training/marketing/digital-learner-landing.html" target="_blank" style="text-decoration: underline #00B388;color:#000;">HPE Digital Learner</a>. Schedule the training you need in the way that works best for you and your business.

Discover the convenience of HPE Training Credits

Learning designed around your schedule

The benefits of learning

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Need assistance with course selection or have general questions? We’re here to help!
Our experts can answer your questions about course schedules and arrange customized training solutions for your business.

How can we help?

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Webinar: Seven Habits of Highly Effective Service Managers

Seven Habits of Highly Effective Service Managers

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Brochure: Empower your IT team: ITIL® and ITSM education from HPE

Empower your IT team: ITIL® and ITSM education from HPE

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Case study: Egyptian bank AAIB improves efficiency of IT service management with help from HPE

HPE Race to Results IT Service Management Simulation Overview

Webpage: HPE Digital Learner—Subscription-based online program for anytime, anywhere learning

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Webpage: ILT and VILT training—Live classes either onsite or online

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Webpage: How to Buy—Purchase options, HPE Education Learning Credits, and more

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IT Service Management (ITSM) training and certification

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HPE Digital Learner Subscription Service

ITIL® Overview

ITIL 4 Certification

ITSM Implementation

DevOps

Cybersecurity

ITIL®4 training from HPE comes with additional perks

Take2 re-sit exam option

For individual IT professionals

ITIL® 4

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