IT Service Management (ITSM) training and certification

Improve your organization's efficiency and effectiveness with affordable training that teaches IT best practices.

IT Service Management
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Streamline your workflows with ITSM training

Streamline your workflows with ITSM training
IT service management (ITSM) is a work process that enables organizations to maximize business value from the use of information technology. To stay competitive, organizations need to rethink how they operate and serve customers as well as remain agile, adaptable, and ready to adopt new ways of working. IT services play a critical role in ensuring that businesses can handle these changes, making it more important than ever to equip your IT team with the skills to keep things running smoothly and efficiently.
HPE Education Services offers affordable training that will help boost productivity and ensure that your IT services are operating optimally. Our ITSM catalog includes certification training for ITIL® 4.

Course catalog

Our ITSM courses are designed to help your business navigate the increasingly fast-paced and complex IT environment. Certification training* provides the skills needed to pass certification exams, enabling you to support and manage your organization's IT services with demonstrated knowledge and improved efficiency.

ITIL® 4 certifications
The ITIL 4 certification schema provides a modular, tiered approach to allow you to develop a comprehensive view of ITSM or focus on areas of interest. Each module provides a standalone certification, or combine modules to earn the Practice Manager (PM), Managing Professional (MP), or Strategic Leader (SL) designation. Certification exams are included with all ITIL® 4 registrations. Select a certification name to view available training; select a course name to view a detailed course data sheet (PDF).

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Simulations, project management, and more
Explore courses and certification training designed to help you streamline business operations and improve collaboration between teams through team-building exercises. Select a certification name to learn more about it and view available training; select a course name to view a detailed course data sheet (PDF).

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ITIL® Official eLearning subscription
The ITIL 4 Official eLearning subscription provides 12 months of access to training content. Certification exams are included with all ITIL 4 registrations. Select a certification name to view available training; select a course name to view a detailed course data sheet (PDF).

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Keep your ITIL certifications up to date
PeopleCert now requires that candidates renew their certifications within three years of the original date of issue. For information on renewal options, visit the PeopleCert website or contact us. You can find ITIL certification training courses on our course schedule.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

HPE is an Accredited Training Organization as well as an Approved Examination Organization for ITIL® for PeopleCert on behalf of AXELOS.

ITIL
ITIL Oficial eLearning

* Certification training courses are designed to prepare learners for certification exams. Completion of training does not guarantee certification.

ITIL®4 training from HPE comes with additional perks

ITIL 4 Training from HPE Comes with Additional Perks

In addition to our courseware, each student will receive the official ITIL Guidance Book associated with the relevant course at no additional cost.

Take 2 re-sit exam option

Passing an ITIL exam can be challenging. This is why HPE Education includes the Take 2 option for every student at no additional cost. The price of your course includes the exam vouchers. So relax – you have two chances to pass the exam!

SKU guide to quote/purchase HPE Digital Learner subscriptions
Select the appropriate SKU format below and replace the “x” with the applicable # from the HPE Digital Learner subscription level (4 = Bronze, 5 = Silver, 6 = Gold). For example, an HPE reseller purchasing a Silver subscription would use HR2R5E.

HR2RxA1 – HPE sales and HPE reseller partners (known as HPE flexible SKU, or CTO)

HR2RxE – HPE sales and some HPE reseller partners (know as HPE fixed SKU, or BTO)

HR2RxAC – HPE support contract addition (HPE OS sellers and HPE support resellers)

HR2RxAAE – direct purchase via HPE Education web site (click on the Subscribe link)

IT Service Management Certification

HPE is an Authorized Training Organization (ATO) for PEOPLECERT, enabling our students to prepare to receive AXELOS® certifications for ITIL. Note that PEOPLECERT is the approved Examination Institute for AXELOS.

ITIL

For individual IT professionals

ITIL is an industry-standard framework for developing, managing and supporting IT services based on industry best practices. Certification is available for individual IT professionals in ITIL. In addition, entire IT teams can benchmark their performance and efficiencies against industry standards.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Expand your skills with curated learning paths

Learning paths are a sequence of courses designed to expand proficiency in a specific subject. Further your skills by following one of our curated learning paths, created by qualified HPE experts.

Reinforce your skills with HPE Digital Learner

Reinforce your skills with HPE Digital Learner

Get unlimited access to ITSM courses and more with HPE Digital Learner

The HPE Digital Learner subscription service delivers a continuous learning channel—anytime, anywhere—providing unlimited access to a vast library of new and refreshed content throughout your subscription. Bronze, Silver, and Gold subscription levels include comprehensive training for a variety of ITSM-related topics and certifications:
Silver and Gold content also includes a variety of project management training, including PMP®, PMI-ACP®, CAPM®, PRINCE2®, Agile, Scrum, and more. Shape your future success—explore HPE Digital Learner for yourself with a free 7-day trial.
Start your free trial today

5 reasons to choose HPE as your training partner

HPE continually adapts to help transform organizations through a learning culture that drives technology adoption, business and personal growth, process innovation, talent retention, sustainability, and competitive differentiation.

Benefits
  1. Learn HPE and in-demand IT industry technologies from expert instructors.
  2. Build career-advancing power skills.
  3. Enjoy personalized learning journeys aligned to your company’s needs.
  4. Choose how you learn: in-person, virtually, or online—anytime, anywhere.
  5. Sharpen your skills with access to real environments in virtual labs.

The benefits of learning

  • Learn—and earn—with HPE Knowledge Club

    Learn—and earn—with HPE Knowledge Club

    Training pays off! With HPE Knowledge Club, you earn points for completing qualifying courses through HPE Education Services. Your points can add up to big rewards. Get started today!

    See the HPE Knowledge Club FAQs for more information.
  • Show off your technical prowess with a digital badge

    Show off your technical prowess with a digital badge

    Find out how to earn verifiable digital badges—at no extra cost—when you complete the required training. Badges can be easily shared with your professional network, providing a simple way to demonstrate and validate your skills.
  • Discover the convenience of HPE Training Credits

    Learning designed around your schedule

    Take advantage of flexible course formats, including live virtual instructor-led training (VILT) courses; traditional classroom training (ILT); eLearning; and anytime, anywhere learning with HPE Digital Learner. Schedule the training you need in the way that works best for you and your business.

How can we help?

Need assistance with course selection or have general questions? We’re here to help!
Our experts can answer your questions about course schedules and arrange customized training solutions for your business.

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Canada: +1 (800) 563-5089

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